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LUXURY VINYL TILES (LVT)

  1. What are luxury vinyl tiles (LVT)
    Luxury vinyl tiles (LVT) are a type of flooring material that mimics the appearance of natural materials such as hardwood and stone. They are made from synthetic materials but offer the look and feel of these luxury materials.

  2. What are the benefits of choosing Wood Originsā€™ luxury vinyl tiles (LVT)?
    Our LVT are UV-coated and are highly resistant to scratches, stains, and wear. With a 0.5mm wear layer, our LVT can withstand heavy foot traffic, making them suitable for both residential and light commercial usage.
    Being made from 100% virgin materials and SGBP certified, our LVT adheres to the most stringent standards and are free of phthalates and formaldehyde.
    Our LVT utilizes an interwoven fiberglass construction as compared to lower grade ā€œlineā€ construction methods. This contributes to far higher dimensional stability.
    Typical vinyl planks have a repeat pattern frequency of 1 in 5. Here at Wood Origins, we provide minimal pattern repeat, at 1 in 6 to 7 planks, for a more organic design.

  3. Can luxury vinyl tiles (LVT) be overlaid on existing flooring?
    In many cases, LVT can be overlaid on existing flooring, such as tiles or hardwood, provided that the surface is smooth, clean, and level. Speak to a Wood Origins representative today for further information and assistance for your flooring needs.

  4. Do our luxury vinyl tiles (LVT) fade or discolour over time?
    Our LVT are UV-coated and designed to resist fading and discoloration, even with extended exposure to sunlight.

  5. Are there any toxic substances in luxury vinyl tiles (LVT)?
    Our LVT are SGBP certified and have no formaldehyde and phthalates. They also emit extremely low volatile organic compounds, as they are made from 100% virgin materials.

  6. How do I clean and maintain luxury vinyl tiles (LVT)?
    LVT are easy to clean and maintain. Regular sweeping or vacuuming to remove dirt and debris, followed by mopping with a mild detergent solution, is usually sufficient to keep them looking great.

  7. What is the difference between click vinyl and dry-back vinyl?
    Click vinyl (floating vinyl) features an interlocking mechanism that allows the planks to be clicked together during installation. Essentially, it sits on top of your subfloor, without the use of any adhesive. Dry-back vinyl (glue-down vinyl) requires adhesive to be applied to the subfloor before the vinyl planks are firmly pressed into place.

  8. What is the installation lead time upon confirmation of my order?
    We will schedule the installation for you within 1 week, subject to availability.

ENGINEERED WOOD

  1. What is engineered wood?
    It is made of a layer of solid hardwood bonded with multiple layers of plywood.

  2. What are the benefits of choosing Wood Originsā€™ engineered wood?
    There are different gradings for the veneer hardwood used in engineered wood
    • A (Modern Grade) ā€“ minimal to zero knots and colour variation.
    • AB (Prime Grade) ā€“ small knots that are minimal in size with slight colour variation.
    • ABC (Select Grade) ā€“ visual knots that measure 20 ā€“ 50mm in size with natural colour variation.
    • ABCD (Natural Grade) ā€“ more natural defects than ABC-grade, and the colour is even more varied.
    • CD (Rustic Grade) ā€“ lowest grade of timber, with lots of knots that come in different shapes and sizes. Colour imperfections are present.
    At Wood Origins, we only utilize AB grade timber for our engineered wood offerings, to ensure a clean and elegant look for your space.

  3. How stable is engineered wood?
    The cross-ply construction of engineered wood allows for greater stability. It prevents the material from swelling or shrinking as much due to temperature and humidity changes, as compared to solid wood flooring.

  4. Does engineered wood flooring scratch easily?
    Being an organic product, the scratch and wear resistance is certainly not as high as synthetic materials such as vinyl. To protect your floor, vacuum regularly to remove grit and use felt pads on the legs of your furniture.

  5. How do I maintain engineered wood flooring?
    Dirt and debris should be removed with a vacuum cleaner from the floor, prior to mopping.
    Occasional damp-mopping with a wood cleaner is ideal to maintain the longevity of the floor.
    Our engineered wood can also be sanded and refinished once to restore its appearance.

  6. What is the installation lead time upon confirmation of my order?
    We will schedule the installation for you within 2 weeks, subject to availability.

FLUTED WALL PANELS

  1. What are fluted wall panels made of?
    Our fluted wall panels are made from environmentally friendly and sustainable wood plastic composite, finished with heat pressed laminate films.

  2. What are the benefits of choosing Wood Originsā€™ fluted wall panels?
    Our fluted wall panels are dual UV coated (anti-scratch and anti-stain) to ensure high durability and stability. Waterproof, easy to clean and maintain. Environmentally friendly and sustainable.

  3. How do I clean and maintain my fluted wall panels?
    Occasional light dusting with a damp cloth is sufficient to clean and maintain your fluted wall panels.

  4. Can I install fluted wall panels on my ceiling?
    Yes, you can also install fluted wall panels on ceilings to spruce up your interiors.

  5. Are your fluted wall panels fire resistant?
    Our fluted wall panels have been certified by SGS to be Class B fire retardant, making it safe for installation in residential and commercial areas.

  6. What is the installation lead time upon confirmation of my order?
    We will schedule the installation for you within 1 week, subject to availability

General

  1. What payment modes are accepted at Wood Origins?
    We accept all major credit cards, PayNow (UEN) and cheques.

  2. How do I register for warranty?
    All products will automatically be covered under their respective warranty terms, starting from the installation date.

  3. Is a deposit mandatory upon order confirmation and is it refundable if I have a change of mind?
    A 50% deposit is mandatory for us to reserve the materials for you, to ensure stock availability, when you need them.
    If the cancellation request is made at least 48 hours prior to the installation date and time, we will fully refund any deposit placed with us.

  4. Will there be cleaning up service done after installation?
    There will be basic cleaning done for all installation jobs to remove debris and adhesives (if any) to ensure that our customers are satisfied with their new flooring and wall panels.

  5. How do I schedule for installation according to my renovation timeline?
    You can let your interior designer know of your purchase with us, and we will liaise directly with them for the installation schedule.